Frequently asked
questions

Friday is a personal assistant placement and home management company that helps busy individuals, families, and high-profile clients take back their time. We recruit and vet personal assistants and house managers, then match you with the right person for your household. Your assistant comes on a standing weekly schedule and handles as much or as little as you need, from errands and life admin to vendor coordination and home projects.

Our clients are busy people who value their time: professionals, families, and high-profile individuals who want their home and daily life running smoothly without managing every detail themselves. Many come to us simply feeling overwhelmed, with more on the list than hours in the day to get it done.

The name is inspired by Robinson Crusoe by Daniel Defoe. Crusoe, shipwrecked and overwhelmed, couldn't do it all alone, so Friday became his trusted right hand. That's exactly what we aim to be for our clients.

Part-time and full-time support are available nationwide. We also have local pages for our top cities, including Nashville, Denver, Charlotte, and more than twenty others, on our Locations page. As-needed support is currently Nashville only.

You can still use Friday. Part-time and full-time support are available anywhere in the country. Tell us where you are and we'll get your search started.

Employees. Your assistant is your W2 employee, paid through the Friday portal. We set up payroll, you approve hours, and it runs: no cash under the table, no misclassification exposure, no paperwork to figure out on your own. Workers' comp coverage is not included. Every personal assistant or house manager is interviewed, vetted, and background checked before entering your home.

Nearly anything related to your home and daily life: scheduling and admin, correspondence, errands and shopping, household management, meal prep and grocery runs, family logistics, vendor coordination, overseeing repairs, and project management. During signup you'll complete a checklist of the categories you want help with. If you're not sure whether something's in scope, just ask.

House managers handle the household side: light tidying, home resets, laundry, and keeping the house running (similar to a housekeeper, but not deep cleaning). Personal assistants do all of that plus the admin side: scheduling, correspondence, errands, vendor coordination, and project management.

Both. Your assistant works hands-on in your home and also coordinates vendors, gathers quotes, and oversees repairs on your behalf.

Yes, and it's one of our most valued services. We maintain a vetted vendor network in each market and handle scheduling, communication, and oversight so you don't have to.

We do. We won't necessarily stay for the entire job unless you ask us to, but we monitor the work and step in if anything falls short.

You provide your assistant with a credit card for household purchases, groceries, and errands. Receipts come back to you, and nothing runs through Friday, so there's never a markup or a reimbursement step.

Our core service is an ongoing weekly placement, which is where clients see the biggest return. For one-off projects in the Nashville area, we offer as-needed support. Reach out and we'll point you to the right option.

Childcare is a separate role from our PA and house manager services. Our assistants can help with family logistics, school runs, and household support, but if you need dedicated childcare, let us know and we'll talk through options.

1. Sign up online (or book a complimentary consultation). You'll enter your ZIP code, the number of weekly hours you want (3 to 30), and pay the placement fee.
2. We source and screen candidates for your household and present you with a curated match.
3. You meet your candidate in a facilitated meet-and-greet interview.
4. Once you say yes, we run your personal assistant's background check and help you set up payroll, you finalize hours and schedule, and your assistant reaches out within 48 hours to lock in your standing weekly time.

A one-time $499 fee that covers personalized candidate sourcing, a background check on the personal assistant you choose, a curated match, a facilitated meet-and-greet, final selection support, and schedule coordination. It can be split into two payments: $250 to start the search and $249 at match confirmation. The placement fee is non-refundable.

Timing depends on your market and schedule. Most clients meet a candidate within about two weeks of signing up.

Yes. The Placement and Payroll Services Agreement runs for an initial six months from your personal assistant's first day, then month to month until you cancel. You accept it online when you pay the placement fee, and a copy lives in your client portal.

Part-time placements start at 3 hours per week, and each in-home session is a minimum of 3 hours. Weekly hours stay fixed during your term so your assistant can count on the schedule.

Yes. Needs change, and we build for that. You can adjust your weekly hours by talking with us, and every six-month term includes one pause week at no charge (as long as your account is in good standing). Scale up during a busy season and pull back when life quiets down.

A trained, vetted professional plus everything around them: the search, background checks, training, help setting up household payroll, and your Friday portal. We run the search and the interviews, and if you ever need a different team member, we make the transition seamless.

Every personal assistant in our network is interviewed and screened, signs a non-disclosure agreement with Friday, and completes Friday's certification training in our standards: professionalism, attention to detail, discretion, and anticipating client needs. The personal assistant you choose passes a thorough background check before their first day and signs an employment agreement with you.

Privacy is built into how we operate. All team members sign NDAs, every client agreement carries confidentiality terms, and sensitive household information (codes, routines, preferences) is shared directly between you and your assistant, or stored in lifeALLY if you choose. What happens in your home stays there.

We recommend giving a new pairing 30 days; great working relationships take a little time to develop. If it's still not the right fit, we'll match you with someone new. A replacement within 90 days is included in your placement fee.

Time off is expected and communicated in advance. Your assistant will coordinate schedule changes directly with you, and where possible we'll arrange coverage for extended absences.

Reach out to your assistant directly. Most can flex within the week, and we'll help find coverage if they can't.

The clients who get the most out of Friday invest a little time upfront. Even 15 to 30 minutes a week communicating priorities can give you hours back. The key is being willing to let go. We'll take it from there.

Almost everyone feels awkward at first. Letting someone into your home and handing off tasks you've always done yourself takes a little adjustment, and that's normal. We help with that: every new client gets our getting-started tips, your assistant is trained to draw priorities out of you, and we offer a Delegation Kickstart Session if you want a guided start. The biggest factor is consistency. Keeping your standing weekly time, even in weeks when the list feels short, is what builds the trust and rhythm that eventually gives you hours back.

Most pairs text or use a shared task list. We encourage a standing weekly day and time, communication between 8am and 8pm (or whatever window you both agree on), and 24 hours' notice for schedule changes when possible.

lifeALLY is Friday's life-organization app and your client portal. It's where your brain dumps, task lists, household notes, and how-to videos live so your assistant always has what they need. It's free for Friday clients for as long as you're with us, and it's yours to keep if you ever leave.

Yes. That's exactly what lifeALLY is for. It includes a comprehensive checklist of the tasks that keep a home well maintained, from seasonal maintenance and appliance care to the recurring household jobs that are easy to forget. You and your assistant can work through it together and build your task list from there, so nothing falls through the cracks.

That's completely normal. Talk to us and we'll adjust your plan: more hours, fewer hours, a pause week, or a different kind of support.

Two parts: a one-time $499 placement fee, then an hourly rate for your assistant's time, paid through Friday's payroll. Hourly rates vary by market and are shown when you enter your ZIP code at signup.

One. A $149 monthly membership, which covers portal access, payroll setup and processing, and time tracking. Payroll also adds $50 a year for year-end tax documents, and $25 a month for each additional employee.

Paying your personal assistant through the Friday portal, at our hourly rate, on a 6-month agreement that converts to month-to-month. It also includes 1 pause week every 6 months.

Rates vary by city. Check the rate in your city, or enter your ZIP code at signup and your rate will display before you commit to anything.

The placement fee is charged to your card when you sign up. After that, your personal assistant is paid through payroll: their hours, the payroll taxes and the $149 monthly membership are drawn from the bank account you connect during payroll setup. You can see each pay period in your Friday portal.

A credit or debit card for the placement fee. Payroll, including the membership, is paid from your bank account.

We ask for 48 hours' notice to cancel or reschedule a session. Each client gets one grace pass per year for a late cancellation; after that, late cancellations are billed.

After your initial six months, you can cancel anytime, effective at the end of that billing month. If you end things during the first six months and don't want a replacement, you owe Friday two weeks of the membership ($74.50) plus anything already due. If you're ending your personal assistant's job, give them two weeks' notice or two weeks of pay instead; if they resign, there's no notice pay, just their final paycheck. When you cancel, we delete your sensitive information and send you a copy of your task boards.