PA Portal Terms of Use and Privacy Notice

Friday Personal Assistants, LLC · Effective October 2, 2026

1. What this covers

These terms cover the Friday PA Portal: the account you use to apply to Friday's network, keep your profile, take the certification, message Friday, record your hours, and find your pay documents. "Friday," "we," and "us" mean Friday Personal Assistants, LLC, a Tennessee limited liability company. "You" means the personal assistant or house manager using the portal. By checking the box when you apply, you agree to these terms and acknowledge the privacy notice in Part B.

Part A. Terms of use

2. Friday's role

Friday is a placement service. We introduce personal assistants and house managers in our network to families and businesses that want to hire one. Joining the network or using the portal does not make you Friday's employee, and it does not guarantee you a placement, a number of hours, or any pay.

When a family hires you, that family (the "household") is your employer. You and the household agree on your duties, schedule, and pay in your own employment agreement. Friday does not employ, schedule, supervise, or pay you, and Friday is not a party to your employment agreement. Friday never charges you a fee for a placement.

3. Your account

Give us accurate information, and update it when it changes.
Keep your password private. The account is for you alone; don't share it or let anyone else sign in as you.
Tell us right away at [email protected] if you think someone else has used your account.

4. Using the portal

Use the portal only for your work with Friday and the households you work for, and only in lawful ways.
Hours. Record your hours and mileage accurately and on time. The household reviews and approves them before each payroll. Hours the household hasn't approved or questioned by the pay period's approval deadline are approved automatically, so your pay isn't held up. Your pay comes from the household through its payroll provider, not from Friday.
Client information. Anything you learn about a household through the portal or the work (names, addresses, entry codes, schedules, family details, and anything on their task board) is confidential. Your Non-Disclosure Agreement with Friday and your employment agreement with the household both apply. Don't copy, screenshot, post, or share it, except as the work requires.
Don't try to reach parts of the portal that aren't meant for you, interfere with how it runs, or use automated tools to collect information from it.

5. Your profile and introduction video

Your profile, photo, résumé, and introduction video stay yours. You give Friday permission to store them, use them to find you a placement, and show parts of them to households that are looking for a personal assistant. A household sees your first name and last initial, your photo, your introduction video, your city and years of experience, your strengths, the tasks you enjoy, and when you're available. Your contact details, address, and résumé stay with Friday until you and the household are introduced. You can update your profile at any time, and you can ask us to stop showing it.

Friday doesn't use your profile, photo, or video in its own marketing, such as the website or social media, without asking you first.

6. Background checks

When you apply, Friday asks whether anything might show up on a background check. Friday runs a background check only when a household chooses you, and only with your separate written authorization. The check is run by a consumer reporting agency (currently Checkr) under the Fair Credit Reporting Act and the laws of your state. You'll get the required disclosures and a copy of your rights. If a household or Friday may decide against you because of something in the report, you'll get notice and a copy of the report first, along with time to respond.

7. Messages from Friday

We'll email you about your application, placements, certification, and your account. If you opted in, we may also text you about new placement opportunities and scheduling. Message frequency varies, and message and data rates may apply. Reply STOP to stop texts.

8. Ending your access

You can close your account at any time by emailing [email protected]. Friday may suspend or close an account that breaks these terms, puts a household at risk, or is no longer active. Your confidentiality obligations continue after your account closes. Records we must keep by law, such as time records used for payroll, are kept as described in Part B.

9. The portal itself

We work to keep the portal available and secure, but it is provided as is, and it may change or be unavailable at times. To the extent the law allows, Friday is not responsible for losses that come from using the portal, other than those caused by Friday's gross negligence or willful misconduct.

10. Changes and governing law

If we make a material change to these terms, we'll tell you in the portal or by email before it takes effect. If you keep using the portal after that, the new version applies. Tennessee law governs these terms, except where the law of your state requires otherwise. Nothing in them limits any right you have under employment or consumer law.

Part B. Privacy notice for personal assistants

11. What we collect

Your application: your name, email, phone, ZIP code, city, the work you're looking for, your experience and skills, the tasks you enjoy or would rather not do, your availability, the pets you're comfortable with, and how you heard about us.
What you upload: your photo, résumé, and introduction video.
From Friday's side: notes from your interview, your certification progress, and your status in the network. If an interview is recorded, we ask your permission first.
Your work records: the hours and mileage you log, the households you work for, and messages in the portal.
Payroll details: your W-4 choices, Social Security number, date of birth, and bank account go straight from the portal to the household's payroll provider, HomeWork Solutions. Friday keeps only the last four digits of your account number.
Agreements: the agreements you sign with Friday, such as your NDA, and when you signed them.
Sign-in information: when and from where you sign in, kept to protect your account.

12. How we use it

To review your application, match you with households, show your profile to households looking for help, run a background check when a household chooses you (with your authorization), set up and run payroll through the household's payroll provider, keep your account secure, and contact you. We don't sell your personal information, and we don't use it for advertising.

13. Who sees it

Households looking for help: the parts of your profile listed in Section 5.
The household that hires you: your name, contact details, the hours and mileage you log, and what you share with them in the portal.
Companies that help us run the service, only for that purpose: HomeWork Solutions (payroll), the background-check provider, SignWell (electronic signatures), Postmark (email), Cloudflare (file storage), and Render (hosting).
Others: when the law requires it, or to protect someone's safety.

14. How we protect it

The portal is served only over encrypted connections. Uploaded files are kept in private storage, not on public pages, and are reached only through links the portal creates. Access is limited to the Friday staff who need it. Your Social Security number and full bank details never stay in Friday's systems.

15. How long we keep it

We keep your application and profile while you're in the network. If you close your account or ask us to delete your information, we delete it, except time records and signed agreements, which we keep as long as the law requires for payroll and tax records (generally four years).

16. Your choices

You can see and update your profile in the portal at any time. To get a copy of your information, correct it, or have it deleted, email [email protected]. Depending on where you live, you may have more rights under your state's privacy law.

17. Contact

Friday Personal Assistants, LLC · [email protected] · (629) 888-3734